W.S. Cumby President discusses “How to Drive Profits through Repeat Business” at ABC Event
William Cumby, Jr., was among the panelists discussing the important topic of customer satisfaction in the construction industry at the Associated Builders and Contractors (ABC) of Eastern Pennsylvania Chapter event “How to Drive Profits through Repeat Business.” Fellow panelists Seth Myers (Allan A. Myers), Kurt Johnson (Klover Contracting) and moderator Sean Henderson (Steven Kempf Building Materials) discussed different ways to measure and improve customer satisfaction.
"The panel was comprised of different types of construction firms and although we work for very diverse owners, we all share the vision that you can never be too focused on exceeding your client's expectations," said W.S. Cumby President, William Cumby, Jr.
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